Yes, our products are thoughtfully curated with a strong focus on natural materials, durability, and mindful sourcing. We prioritize materials such as rattan, seagrass, water hyacinth, and other plant-based fibers that are designed to last and reduce unnecessary waste. Sustainability at ELA means choosing materials and designs that are functional, long-lasting, and gentle on the planet not fast, disposable decor.

We aim to use minimal plastic only where necessary. Some products may contain small amounts of plastic in structural elements such as joints or reinforcements to ensure durability and functionality. Wherever possible, we prioritize natural materials and low-plastic construction, and we continue to make conscious choices to reduce plastic use across our collection.

Most of our pieces are handmade or hand-finished by skilled artisans using natural materials. Because of this, slight variations in texture, weave, or color are natural and part of what makes each piece unique.

Yes, we deliver across the UAE. Delivery charges and timelines may vary depending on your location and order size. For UAE orders, delivery details are shown clearly at checkout. We also offer delivery across GCC countries. International delivery timelines and charges depend on the destination and will be shared after order placement or upon enquiry.

We offer delivery across the UAE at a flat fee of AED 20. Enjoy free delivery on all orders above AED 200.

• UAE: 2–4 business days. • GCC countries: 4–7 business days, depending on location and customs.

We photograph our products as honestly as possible. Due to the handmade nature and natural materials, minor variations may occur. These are not defects, but a reflection of authentic craftsmanship.

We’re a small business, so we encourage you to check product measurements and details carefully before placing your order, this helps avoid unnecessary returns. • Damaged products: If your order arrives damaged, we’ll happily replace it (if still in stock) or provide a full refund. • Change of mind or returns: If you simply change your mind, a return fee of AED 20 will be deducted from the refundable amount. Please ensure the item is safely packed. Refunds are processed after we receive the returned product. We handle every order with care and aim to make the process smooth and fair for both you and our small business.