Terms & Conditions
Customer Care
We’re here to make your experience with ELA smooth, thoughtful, and reassuring from start to finish.
Every order is handled with care, and we believe customer support should feel just as personal and intentional as the products we curate. Whether you have a question before placing an order or need assistance after receiving it, we’re always happy to help.
You can contact us through any of the options below:
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Website chat support – for quick questions and assistance
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Email: elaecostore@gmail.com
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WhatsApp: +971 55 708 5547
Support Hours
Customer care is available
Mon - Fri: 10am - 7pm
​​Saturday:10am - 7pm
​Sunday: closed
Messages received outside working hours will be responded to on the next business day.
What We Can Help With
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Product details and care information
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Order status and delivery support
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Returns, refunds, and exchanges
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Bulk or customized order enquiries
As a small, independently run brand, every message is personally reviewed and handled with care. We truly appreciate your patience and understanding, and we’re always happy to help where we can.
Privacy & Safety
Your privacy is important to us, and we are committed to protecting your personal information.
Information We Collect
When you place an order or interact with our website, we may collect personal details such as your name, email address, phone number, shipping address, and payment-related information. This information is collected only to process your order and provide customer support.
How We Use Your Information
We use your information to:
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Process and fulfill orders
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Communicate order updates and delivery details
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Provide customer support and respond to enquiries
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Improve our website and customer experience
We do not sell, trade, or share your personal information with third parties for marketing purposes.
Payments & Security
All payments made through our website are processed using secure, trusted third-party payment gateways. We do not store or have access to your card or banking details.
Data Protection
We take appropriate measures to protect your personal information and ensure it is stored securely. Access to customer data is limited and used only when necessary to fulfill orders or provide support.
Communication
After completing a purchase, we may contact you regarding:
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Order confirmation and delivery updates
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Important service-related information
We will only contact you for marketing purposes if you have chosen to subscribe to our newsletter.
Cookies
Our website may use cookies to enhance your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings.
Bulk Orders & Corporate Enquiries
ELA does not sell to resellers or small retailers.
We only accept bulk or corporate orders for organizations, hotels, or gifting projects.
How It Works
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Customized Orders with Logo: Minimum order quantity (MOQ) of 200 pieces. Delivery may take 50–90 days depending on the project.
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Bulk Orders without Logo: MOQ of 50 pieces for existing items (ready-made), or 100+ pieces for partial customization (size, shape, or material options). Delivery may take up to 40 days.
Getting Started
To discuss a bulk order, please contact us directly via email or WhatsApp, and we’ll guide you through options, timelines, and pricing.
Our goal is to make your space or project stand out with thoughtfully curated, sustainable, and functional pieces without compromising on quality or aesthetic.
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments